Need help with bestbuy stores

Heartshock · #1 (**permalink**) 11-23-2008, 05:27 AM

Hello all today im faced with a problem this is half money and half electronics so i put it here =\
anyways 1-2 years ago i bought an HP pavillion dv6308ca laptop from bestbuy for personal use and over these years this laptop has broken down on me 13 times and just recently the wireless card blew on it again so i sent it to hp i got it back a month later (yesterday) and now when i turn it on the whole thing overheats and shuts off

no i dont care how to fix it and im not sending it back to HP i would like to know if theres any way i could return it to bestbuy or get in store credit? or anything other than just fixing it again i dont know their policies and i cant seem to find them about returns so im asking you guys how i could talk bestbuy into a return or instore credit or an exchange or anything!!! you can imagine how frustrated i am

Thanks in advance

Vallen · #2 (**permalink**) 11-23-2008, 06:45 AM

tell Hp and demand a new computer. Don't do it in a strait forward way you need a bit of people manipulating skills.

db · #3 (**permalink**) 11-23-2008, 08:17 AM

Bestbuy has a 30 day return policy. They are probably not going to even talk to you unless you bought an extended warranty from them. If you have any warranty or that thing has a nice track record of going to HP I'd tell them you want a refurb unit at no cost.

Heartshock · #4 (**permalink**) 11-23-2008, 09:31 PM

i did infact purchase an extended warranty and i will be going to bestbuy this wednesday with the full records of all the times ive sent it in and how long it took to get back

bloodlusta · #5 (**permalink**) 11-23-2008, 09:48 PM

Just make sure you have all the paperwork with you or else they won't give you anything.
Bloody thieving corporations

DarkAngle · #6 (**permalink**) 11-24-2008, 12:37 AM

if all else fails turn to ebay ,someone will buy it

killerofall · #7 (**permalink**) 11-24-2008, 07:22 AM

I bought an laptop about 3 months ago from office depot and my screen broke after about 2 months. i sent it back to acer they said that no matter what was wrong the would fix it then i had to call them cause they kept calling the wrong number they said i would have to pay like $600 to get it fixed so i said fine ill call my lawyer and hung up.

About 30 minutes latter i got a call back and they siad they would fix it for free and have it back to me in 2 days. they fixed it and overnighted it to me.

But in the 30 minutes I called ofice depot and told them what was going on. the dude said that the 30 days was up but since i had problems with it being delivered in the first place they would exchange it.

so i got a new computer and i also got them to fix it for free.

Call HP and tell them that the product the gave you is defective and that if they dont do something about it you will call a lawyer and they will mostlikely give you a new one.

It cost more money for them to open a case and consult there lawyers than if they give you what you want. I use it everytime i have to deal with the BS runaround customer service departments.

Heartshock · #8 (**permalink**) 11-27-2008, 03:03 AM

alright so i went to bestbuy and i told them what was going on with my laptop and the prick there said i needed every box i used to send it to HP for proof and it had to have been sent in for a major replacement 3 times but of course i threw those boxes out so i dont have proof. im going to try and call hp to see if they can tell bestbuy what happened but i somehow doubt they will have record of it because my warranty with hp is up but my warranty with besbuy isnt i really actually want to exchange the laptop like they will give me a discount on something else but im not sure i tried to talk him into it but he ignored my comments.
what should i do now guys?

demonicMAGE! · #9 (**permalink**) 11-27-2008, 04:12 AM

Quote:

Originally Posted by Heartshock

alright so i went to bestbuy and i told them what was going on with my laptop and the prick there said i needed every box i used to send it to HP for proof and it had to have been sent in for a major replacement 3 times but of course i threw those boxes out so i dont have proof. im going to try and call hp to see if they can tell bestbuy what happened but i somehow doubt they will have record of it because my warranty with hp is up but my warranty with besbuy isnt i really actually want to exchange the laptop like they will give me a discount on something else but im not sure i tried to talk him into it but he ignored my comments.
what should i do now guys?

tell him the terms of your warranty state otherwise

i got an extended warranty on my ipod and the screen broke and best buy won't refund it because they changed the terms... isn't that illegal or something? it damn well should be.

Beyond · #10 (**permalink**) 11-27-2008, 04:24 AM

Quote:

Originally Posted by demonicMAGE!

tell him the terms of your warranty state otherwise

i got an extended warranty on my ipod and the screen broke and best buy won't refund it because they changed the terms... isn't that illegal or something? it damn well should be.

Well, it all depends on the terms of agreement that you signed. I'm sure they've got a clause in there that states that terms are subject to change on their behalf, etc.

It's a pain in the ass, but it really is worth reading through those things and questioning why certain clauses should be there.

Then again, this might not be the case. If you could somehow scan or post the terms, I'll give it a quick look see.

demonicMAGE! · #11 (**permalink**) 11-28-2008, 12:29 AM

Quote:

Originally Posted by Beyond

Well, it all depends on the terms of agreement that you signed. I'm sure they've got a clause in there that states that terms are subject to change on their behalf, etc.

It's a pain in the ass, but it really is worth reading through those things and questioning why certain clauses should be there.

Then again, this might not be the case. If you could somehow scan or post the terms, I'll give it a quick look see.

this is true but if the manager was rational he would rather just give you a refund than deal with it being posted on The Consumerist and getting national news

remember "iPod's Dirty Secret"?

Beyond · #12 (**permalink**) 11-28-2008, 04:19 AM

Has anyone else noticed that BestBuySux.org was recently bought by Best Buy themselves and turned into a pro-Best Buy website? Anyone know the story on that?

lovinit52 · #13 (**permalink**) 12-04-2008, 01:17 PM

Quote:

Originally Posted by Beyond

Has anyone else noticed that BestBuySux.org was recently bought by Best Buy themselves and turned into a pro-Best Buy website? Anyone know the story on that?

hahaha the best part is it doesn't redirect you, so while the site is telling you how great bestbuy.com the url still shows "bestbuysux.org"

An interesting note at the bottom of the site though.

" ©2007 BBS BestBuy, Best Buy, BestBuy.com and Best Buy are the sole trademarks of Best Buy Corporation. This site is not BestBuy.com and is not directly owned or operated by Best Buy. ."